Customer Service Representatives salary in Massachusetts — GUPPI +12.6%
What is the wage premium for Customer Service Representatives in Massachusetts?
Massachusetts pays $49,120/year for Customer Service Representatives (BLS OEWS May 2025) — +12.6% above the national employment-weighted average of $43,642. Gera US Pay Premium Index (GUPPI): +12.6%. Updated annually from BLS OEWS.
Gera US Pay Premium Index
Massachusetts ranks #3 of 51 states for Customer Service Representatives pay. National employment-weighted average: $43,642.
How this is calculatedState median
$49,120
BLS OEWS May 2025
National avg
$43,642
Emp-weighted mean
State rank
#3
of 51 states
Customer Service Representatives — GUPPI by US state
All states where BLS publishes a median, ranked highest premium first. GUPPI = (state median − employment-weighted national average) / national average × 100.
| # | State | Median salary | GUPPI |
|---|---|---|---|
| 1 | Washington | $50,330 | +15.3% |
| 2 | California | $49,560 | +13.6% |
| 3 | Massachusetts ← | $49,120 | +12.6% |
| 4 | Minnesota | $48,800 | +11.8% |
| 5 | District of Columbia | $48,250 | +10.6% |
| 6 | Delaware | $48,190 | +10.4% |
| 7 | Connecticut | $48,090 | +10.2% |
| 8 | New York | $48,000 | +10.0% |
| 9 | New Jersey | $47,740 | +9.4% |
| 10 | Rhode Island | $47,550 | +9.0% |
| 11 | Colorado | $47,540 | +8.9% |
| 12 | Vermont | $47,500 | +8.8% |
| 13 | Oregon | $47,450 | +8.7% |
| 14 | New Hampshire | $47,300 | +8.4% |
| 15 | Maine | $47,160 | +8.1% |
| 16 | Wisconsin | $46,970 | +7.6% |
| 17 | Illinois | $46,130 | +5.7% |
| 18 | Iowa | $46,090 | +5.6% |
| 19 | Arizona | $45,690 | +4.7% |
| 20 | Hawaii | $45,650 | +4.6% |
| 21 | Ohio | $45,610 | +4.5% |
| 22 | Montana | $45,290 | +3.8% |
| 23 | Alaska | $45,150 | +3.5% |
| 24 | North Dakota | $44,670 | +2.4% |
| 25 | Pennsylvania | $44,630 | +2.3% |
| 26 | Missouri | $44,190 | +1.3% |
| 27 | Nebraska | $43,940 | +0.7% |
| 28 | Michigan | $43,950 | +0.7% |
| 29 | Idaho | $43,200 | −1.0% |
| 30 | Indiana | $43,140 | −1.1% |
| 31 | Utah | $43,140 | −1.1% |
| 32 | Tennessee | $42,830 | −1.9% |
| 33 | Maryland | $42,830 | −1.9% |
| 34 | Virginia | $42,730 | −2.1% |
| 35 | Wyoming | $42,340 | −3.0% |
| 36 | South Dakota | $40,650 | −6.9% |
| 37 | Nevada | $40,560 | −7.1% |
| 38 | Florida | $40,440 | −7.3% |
| 39 | Texas | $40,420 | −7.4% |
| 40 | Kansas | $40,320 | −7.6% |
| 41 | North Carolina | $40,240 | −7.8% |
| 42 | Georgia | $39,630 | −9.2% |
| 43 | New Mexico | $39,030 | −10.6% |
| 44 | South Carolina | $38,860 | −11.0% |
| 45 | Kentucky | $38,700 | −11.3% |
| 46 | Oklahoma | $38,650 | −11.4% |
| 47 | West Virginia | $38,430 | −11.9% |
| 48 | Alabama | $38,400 | −12.0% |
| 49 | Arkansas | $37,840 | −13.3% |
| 50 | Louisiana | $37,330 | −14.5% |
| 51 | Mississippi | $36,380 | −16.6% |
See how your salary compares — GUPPI calculator
Pick a US state and enter your gross annual salary. We show how it compares to the BLS state median for Customer Service Representatives and to the national average (GUPPI).
BLS median salary for Customer Service Representatives in Massachusetts: $49,120 per year — 12.6% above the national average.
Enter a salary above to see your personal GUPPI position.
BLS OEWS May 2025. GUPPI = (state median − employment-weighted national average) / national average × 100. Full methodology.
Frequently asked questions
- How much do Customer Service Representatives earn in Massachusetts?
- The BLS OEWS May 2025 annual median wage for Customer Service Representatives in Massachusetts is $49,120. This is the midpoint — half of Customer Service Representativess in the state earn more, half earn less.
- Is Massachusetts a high-paying state for Customer Service Representatives?
- Massachusetts pays +12.6% above the national employment-weighted average for Customer Service Representatives (GUPPI +12.6%). Yes — employers in Massachusetts pay a meaningful premium for this role.
- What is the Gera US Pay Premium Index (GUPPI) for Customer Service Representatives in Massachusetts?
- GUPPI = (state median − employment-weighted national average) / national average × 100. For Customer Service Representatives in Massachusetts: ($49,120 − $43,642) / $43,642 × 100 = +12.6%. See the methodology page for full formula and data source details.
- How does Massachusetts compare to other states for Customer Service Representatives salaries?
- Massachusetts ranks #3 of 51 states where BLS publishes a median wage for Customer Service Representatives, based on the Gera US Pay Premium Index (GUPPI +12.6%). Top-ranked state: Washington (GUPPI +15.3%, median $50,330).
Find Customer Service Representatives jobs in Massachusetts with salary ranges
GeraJobs lists live vacancies where employers state salary ranges — search Massachusetts to see which roles match the GUPPI benchmark.
Compare other states for Customer Service Representatives
Data source
U.S. Bureau of Labor Statistics — Occupational Employment and Wage Statistics (OEWS), May 2025 · May 2025 state estimates · Public domain (U.S. federal government work)
GUPPI computed by GeraJobs. Last updated: 2026-06-20. Full methodology · ← All occupations